Spa Policies & Terms

 
Shore Rejuvenation Day Spa Best Practices
  • Please arrive 15 minutes prior to your appointment start time. 

  • Please keep your phone switched off or on silent mode for the duration of your time spent with us.

  • Cash Gratuities are preferred, 18% - 25% is customary.

  • Share any special needs or preferences with our staff ahead of time to ensure the best level of service.

  • Enjoy!

Shore Rejuvenation Day Spa Policies

Arrival:

  • Please arrive 15 Minutes prior to your treatment time. Late arrival will shorten your treatment time.

  • Share any special needs or preferences with our staff to ensure the best level of service.​

  • Please keep your phone switched off or on silent mode for the duration of your time spent with us.

 

Deposit:

  • Deposits: A minimum 25% nonrefundable deposit is required to hold your appointment on our calendar.​ If you reschedule with proper notice, your deposit will be carried over to your rescheduled booking.  Should you cancel or reschedule outside of our cancellation/reschedule window, this deposit will be applied to the late cancelation fee regardless of the reason for cancelation.

    • Clients who reschedule the same appointment(s) more than twice will forfeit their deposit regardless of the reason for rescheduling.

  • The Microblading/Lip-Blushing nonrefundable deposit is $150 to hold your appointment slot. 

    • If you choose to cancel your appointment, you will automatically forfeit your deposit.

    • A new deposit will be required to re-book your appointment if canceled within 72 hours, for tardiness, or if we have to reschedule because you have not followed the pre-procedure instructions.

  • Botox/Juvéderm Parties, Special Events... etc. require a $75 nonrefundable deposit.

    • If you choose to cancel your appointment, you will automatically forfeit your deposit.

    • A new deposit will be required to re-book your appointment if canceled within 72 hours, for tardiness, or if we have to reschedule because you have not followed the pre-procedure instructions.

 

Cancellation/Rescheduling:

  • Just as your time is important, so is that of our staff. When your appointment is booked, we reserve a service provider and a treatment room for your service(s) meaning that no one else can book in with this staff member or into the reserved treatment room at that time. As a courtesy to our team and other clients who may have wanted your appointment time, proper notice is required for cancellations and rescheduling requests as follows:

    • 48 hours' notice is required for single service appointments regardless of the reason for cancellation.

    • 72 hours' notice is required for all PMU, Couples, Group, Package, and Multi-Service bookings regardless of the reason for cancellation.

  • Cancellation/rescheduling requests may be submitted by contacting by calling or text message to 941-960-6774 only. We have a phone monitoring system set up to ensure that we never miss a message from you which includes visual voicemail and a digital log of each incoming call with time stamp.​ Appointments cannot be cancelled via email or by responding to an appointment confirmation text.

  • Late Cancellations/rescheduling requests are subject to a fee equal to 50% of the treatment cost, after your deposit is applied, you will be responsible for paying the balance due.​

  • ​Clients who do not call ahead to reschedule or cancel their appointment and instead, simply do not show up, are considered a no-show. no-shows are subject to a fee equal to 100% of the treatment cost. ​ Arrival fifteen minutes or more after your treatment time will be considered as a no-show and the no-show fee will apply.

  • ​Late Cancellation and No-Show fees will be charged to the credit or debit card which was used to make your deposit, or your preferred payment method that you have on file with us. If you request not keep a card on file or your card is declined, you will be sent a bill for any incurred fees and will have 30 days to pay said fees.

 

Gratuities:

  • Gratuities 18% - 25% is customary.

  • For parties/groups of two or more or individuals, spa packages, or multi-service bookings, there will be an automatic 20% service charge added to the bill which will go directly to the service providers as gratuity.

  • Cash Gratuities are preferred and there will be a $3 fee added to gratuities left on credit or debit cards to cover our processing fees.

  • Gift Cards/Reward Cards

  • Gift Card and Gift Certificates have expiration dates so please take note of the expiration dates and use them in a timely manner. Spa Reward Cards are a promotional item and have a sixty-day expiration date.

  • Be sure to check with Spa staff if you are unsure of the expiration date of a particular item.

 

Returns/Refunds:

  • Purchases for any and all Spa Services, Series, Packages, & Gift Cards/Certificates are final and strictly non-refundable.

  • Treatment and Series results may vary and we do not guarantee specific results on any of our services, series, packages, or treatments.

  • We recommend products be stored in a cool, dark place. We are bound by our manufacturers’ return policies and when possible, offer exchanges or credits on returns.

  • Eligible unopened product purchases may be exchanged within 7 days of purchase for store credit.

  • We require returned containers to be unopened with the security seal still intact.

  • Sale items may not be returned.

  • There is a $50.00 fee for all return checks

  • Prices and Services subject to change.

Shore Rejuvenation Day Spa Disclaimer
  • Treatment and Series results may vary.

  • Shore Rejuvenation Day Spa does not guarantee results on any of our services, series, packages, or treatments.

  • We reserve the right to refuse service to anyone for any reason.

  • All of our specials and discounts are one per client only and cannot be combined with any other offers or specials.

  • Although we use only the best products, with the best ingredients, few clients may experience sensitivity to some of our products. If you know that you are sensitive, you may opt to have a patch test done prior to your treatment. Patch tests must be scheduled at least 24 hours prior to the service if you choose to have a patch test done.

  • All services received at Shore Rejuvenation Day are voluntary. There are no refunds on services rendered.

  • Prices and Services are subject to change.